Contact Fairmount Water Restoration

How do you keep water damage from spreading before help arrives?

Start by making the area safe, then cut off the water at the closest valve you can reach. You don't need to clean anything up before you call.

• If you can reach the breaker panel from a dry floor, switch off the circuits for the wet rooms. If you'd have to step through water to get there, leave it alone and tell us on the call.
• If the water heater is leaking, close the cold water valve on top of the tank. For a burst pipe, go straight to the main shutoff in the basement.
• Don't wade through water that came up through a drain. Close the door to that area and wait for the crew.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• If a frozen pipe split, close the main valve before it thaws further, and skip open flames or heat guns on the pipe.
• Hang up wet rugs or clothing somewhere they can drip, and open interior doors so air can move through the wet area.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Check your own policy before you decide whether to file. The Indiana Department of Insurance claim tips explain what to do before an adjuster visits.

What details help the crew show up ready in Fairmount?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• Whether the leak has stopped or water is still coming in.
• Whether the water came from inside the house or from outside.
• Whether the water is only in the basement or has come up to the main floor.
• When it started, even if it's a guess.
• If the furnace or water heater got wet.
• Whether you've called your insurance company yet, and either answer is fine.
• Anything the crew needs to get in, like a gate code or where to park.

It's fine to guess on any of these, and the crew will confirm the details on site.

What happens when the crew gets to your Fairmount home?

First they confirm the water is off and the area is safe to work in. If the source is still a mystery, finding it comes before anything else.

Next they map the wet area with moisture meters, because water travels under flooring and behind baseboards farther than it looks. Our crew takes the damage photos as they go and puts them into a photo report.

Our water restoration manager is IICRC certified. The IICRC is the standards body behind S500, its standard for professional water damage restoration, now in its Fifth Edition from 2021.

Before any tear out, the crew walks you through what they found, room by room, so you can decide with your insurance company how you want to move forward.

When you're ready to start, they pull out the standing water and set up air movers and dehumidifiers. Return visits track the readings until everything is back to dry.

Which details about Fairmount homes help the crew plan?

You'll see two story and Craftsman homes across Fairmount. With basements common here, water from a leak upstairs often ends up downstairs too. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Galvanized supply lines still turn up in older homes here, and they're a common source of leaks at threaded joints. Share what you know about the house on the call, even if it's a rough guess.

What parts of Fairmount and nearby towns do we cover?

This number covers Fairmount and its neighborhoods, including these:

• Baldwin Addition Historic District · most with basements
• Fairmount Commercial Historic District
• Park Cemetery Area · much of it from the 1930s to 1960s, most with basements
• Playacres Park Neighborhood · homes from the 1940s to 1960s, basements are common
• West Washington Street / State Road 26 Corridor · homes from the 1900s

Calls from Jonesboro, Summitville, Gas City, Upland, Gaston, Alexandria, Swayzee and Sweetser come to us too. If you can't tell whether you're covered, call anyway, and the team will tell you on the phone whether a crew can reach your address. You can read more about water damage restoration in Fairmount and basement flooding.

What do callers in Fairmount want to know first?

Who runs the crews behind Fairmount Water Restoration?

Indy Roof & Restoration, founded by Aaron Christy in 2018, powers Fairmount Water Restoration. The company has a BBB A+ rating and has been BBB Accredited since 2019, which you can check on its BBB profile.

In 2025 it was named one of the Best Places to Work in Indiana among small companies. In January 2026, Aaron joined FOX59's Indy Now to talk about water restoration. The company has also appeared on WISH-TV's Life.Style.Live to talk about its community work, including its yearly back to school backpack giveaway. Calls to the number on this page reach the same team at any hour.